Megan Salerno serves as a Knowledge Management Consultant at Enterprise Knowledge and possesses extensive experience in Taxonomy Design, Content Management Strategy, Knowledge Transfer, and Integrated Change.
She has designed taxonomies for a wide array of organizations, including a multinational sports product and services organization and a global health and beauty organization, and has led multiple projects in the commercial sector around Taxonomy, User Testing, Content Strategy, and Knowledge Management Strategy & Design.
Megan has a passion for helping her clients derive value from their knowledge and information and believes that the best business solutions arise through committing to a human-centered approach.
Angela Pitts & Mary Little delivered this presentation at the KM Showcase at the Sheraton Tysons Hotel, Tysons, VA on December 1, 2016. The event was hosted by the KM Institute
and sponsored by Enterprise Knowledge
If you have Netflix, you’ve probably seen Tidying Up pop up on your feed. It’s a new series based on Marie Kondo’s book The Life-Changing Magic of Tidying Up, which presents her methodology for clearing your clutter, getting organized, and creating space for only the things that still and will continue to serve you and “spark joy” in your home. The Konmari method for tidying up has transformed the lives of thousands of people around the world and when applied to your content strategy, can dramatically impact the quality and findability of your organization’s knowledge and information.
Designing a search solution requires an understanding of how people think, what they want, and how they go about getting what they want. You can implement the most technically sophisticated search tool for your organization, but if you’re not configuring it to account for how people naturally search for information, this will create a frustrating search experience, leaving users longing for a better way to get to the information and resources they need do their jobs.