Omnichannel conference speaker
Executive Director, Experience
Kevin P Nichols has worked on Omnichannel content strategy engagements for global brands for the past ten years. He was one of the first content strategists in the industry to talk about the importance of and impact of Omnichannel.
At AvenueCX he works with global brands to help them improve their content and customer experiences. He is an expert on content strategy for personalization, omnichannel, and enterprise content strategy.
Kevin is the author of Enterprise Content Strategy: A Project Guide and co-author of UX for Dummies. Kevin is also the chair of Content Strategy Alliance Best Practices initiative.