At Enterprise Knowledge, Mary Little serves as the Knowledge Management Strategy & Design Practice Lead. She has spent her career leading digital transformation efforts with extensive experience applying human-centered principles, including Agile and Design Thinking, to large-scale content management initiatives. She has led commercial, non-profit, and public sector organizations all over the world through the successful design and deployment of business and technical solutions.
She’s earned her Master’s Degree in Organizational Management from The George Washington University and is certified in Agile Leadership & Facilitation, Digital Marketing, and UX Web Design.
Angela Pitts & Mary Little delivered this presentation at the KM Showcase at the Sheraton Tysons Hotel, Tysons, VA on December 1, 2016. The event was hosted by the KM Institute
and sponsored by Enterprise Knowledge
If you have Netflix, you’ve probably seen Tidying Up pop up on your feed. It’s a new series based on Marie Kondo’s book The Life-Changing Magic of Tidying Up, which presents her methodology for clearing your clutter, getting organized, and creating space for only the things that still and will continue to serve you and “spark joy” in your home. The Konmari method for tidying up has transformed the lives of thousands of people around the world and when applied to your content strategy, can dramatically impact the quality and findability of your organization’s knowledge and information.
Designing a search solution requires an understanding of how people think, what they want, and how they go about getting what they want. You can implement the most technically sophisticated search tool for your organization, but if you’re not configuring it to account for how people naturally search for information, this will create a frustrating search experience, leaving users longing for a better way to get to the information and resources they need do their jobs.