Omnichannel conference speaker

I’m a senior UX writer for Microsoft 365’s commercial customer experience team. In other words, I write copy that helps millions of people around the world buy, set up, and use their software. I’ve also worked at startups like Amazon and Rover, nonprofits including Premera Blue Cross, and e-commerce companies like Expedia.

I’ve taught content strategy at Seattle’s School of Visual Concepts and digital analytics for the University of Washington’s digital communication graduate program.

Fun Fact

In her spare time, you can find Erica kayaking, hiking, or tasting Walla Walla wines, while kayaking.