Omnichannel conference speaker
Head of Customer Experience and Design
Chris is the Head of Customer Experience and Design at Washington DC-based Modus Create, where he helps clients thrive by adopting customer-centric design and product development practices to grow and improve their business. Formerly, as an InVision Design Transformation Principal, Chris advised the design teams of such world-class organizations as Netflix, frog, Morningstar, Boeing, Exxon Mobil, and Verizon increase their strategic influence while helping these companies also better understand the business value of design.
Prior to joining InVision, Chris led the design and user experience organization at Nasdaq, where he scaled the practice from serving one line of business to the entire enterprise over 7 years. Chris also teaches Customer Experience Management at Rutgers University.