Omnichannel presentation

Voice crucial to reaching more people and boosting your customer experience? In the process, voice humanizes your business and makes it more inclusive and builds trust. 

Your audience already uses an array of voice-enabled devices including smartphones, digital assistants, tablets, computers, cars and the Internet of Things so the types of content they need changes. 

Voice supplies more information and changes how, when and where you deliver information to your audience. Your business must be ready to integrate information across the organization to meet this challenge. This includes providing content in the form of podcasts, video, chatbots, IVAs and other audio elements associated with your brand. It’s a key part of the Metaverse.

While voice changes the needs of your audience, it also poses increased challenges to information not only from marketing but also from systems across your entire organization.

This session will provide an overview of the voice-ecosystem and how to become voicefirst. In addition, it will offer some easy-to-implement tactics to help your business test the audio-first landscape.