Driving omnichannel transformation
Bringing the organisational changes required to roll out an omnichannel strategy can be a complex mess to handle. Developing a shared vision, shifting mindsets, establishing the right level of standards and processes – these are the challenges we will address through collaborative group activities.
What you’ll learn
- Identify the maturity level of your organisation
- Select the priority initiatives to roll out
- Define a change roadmap for the long run