The Omnichannel Podcast

The Omnichannel Podcast features experts from around the world sharing their insights and case studies to help you build better relationships with your audience.

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Noz Urbina and Robyn Eastlake discussed the current state of omnichannel in the financial services sector, emphasising its crucial role in meeting users’ needs and staying connected with businesses.

They talked about the challenges of creating a successful content strategy in the financial services industry, including balancing short-term goals with long-term thinking and leveraging AI in content design and automated experience design.

They also explored the potential of AI in content production while maintaining the value of human creativity.

Read the session summary and transcript here.

 

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Noz Urbina and Robyn Eastlake discussed the current state of omnichannel in the financial services sector, emphasising its crucial role in meeting users’ needs and staying connected.

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