2022 Omnichannel session list

Sessions will run 10am to 7pm Central European Time

Our full agenda with timings isn’t live yet, but here’s the sessions we already have announced.

More speakers and sessions are being added very soon, so stay tuned!

How omnichannel content helps users adjust to continuous change
John Collins
Atlassian
Yanko Ivanov
Enterprise Knowledge
How medical content transformation is enabling better customer experiences
Natercia Rodrigues
Roche Pharmaceuticals
Noz Urbina
Urbina Consulting
Becoming an omnichannel advocate
Jenifer Schlotfeldt
IBM
Siri, you have to be carefully taught
Marli Mesibov
Verily Life Sciences
Content Modeling: the translation layer between teams
Meghan Casey
Do Better Content
Transforming the customer experience by changing the operating model
Rahel Anne Bailie
ICP
Elliott King
Unmind
Designing content for the human ecosystem
Sara Feldman
Consortium for Service Innovation
Automating the recommendation and delivery of componentized content
James Midkiff
Enterprise Knowledge
Kate Erfle
Enterprise Knowledge
3-2 = Simple: A case study in channel simplification
Jeffrey MacIntyre
Bucket Studio
Modelling content for omnichannel
Peihong Zhu
Precision Content
Kathryn Torriano
Precision Content
Measuring modern content operations: Serving a smarter customer
Patrick Bosek
Heretto
Britt Ellmer
TSYS
The Core model – A tool for holistic cooperation across silos and channels
Are Halland
Independent
The politics of information architecture
Michael Priestley
Avalara
The journey to silo-free content strategy
Ashley Faus
Atlassian
Transmedia: the story is everywhere
Ray Gallon
The Transformation Society
Voice Marketing: how getting your business heard changes your content strategy
Heidi Cohen
Actionable Marketing Guide
What’s brand got to do with it? Building better experiences with the BCE model
Tracy Playle
Pickle Jar
Why do you need a Headless Experience Engine?
Sana Remekie
Conscia
Building from the ground up: the business case for an omnichannel content experience
Alyssa Fox
Alert Logic
How to democratize your headless CMS
Preston So
Oracle
The content strategy of civil discourse: turning conflict into collaboration
David Thomas
David Dylan Thomas, LLC
We need content and design systems that support product metrics
Vinish Garg
vhite