1 day of pre-conference workshops followed by 3 days of conferences and interactive discussion sessions.


Preconference omnichannel workshops by Microsoft, Urbina Consulting, Enterprise Knowledge, Precision Content & more.

Omnichannel examples and case studies

Mastercard, Microsoft, Forrester Research, Cisco, and more share their omnichannel strategy lessons learned.

Omnichannel strategy and techniques

Google, IBM, Electronic Arts, and more show us where they’ve gone right and wrong developing omnichannel customer experiences.

Omnichannel approaches and platforms

Online networking and discussion with IBM, Eli Lilly, The World Health Organisation, Oracle, and more.

The Omnichannel Quad

Every successful omnichannel initiative considers four key areas. This simple framework helps one understand how all effective communications are related. 

Events organisers