1 day of pre-conference workshops followed by 3 days of conferences and interactive discussion sessions.
Preconference omnichannel workshops by Microsoft, Urbina Consulting, Enterprise Knowledge, Precision Content & more.
Omnichannel examples and case studies
Mastercard, Microsoft, Forrester Research, Cisco, and more share their omnichannel strategy lessons learned.
Omnichannel strategy and techniques
Google, IBM, Electronic Arts, and more show us where they’ve gone right and wrong developing omnichannel customer experiences.
Omnichannel approaches and platforms
Online networking and discussion with IBM, Eli Lilly, The World Health Organisation, Oracle, and more.
The Omnichannel Quad
Every successful omnichannel initiative considers four key areas. This simple framework helps one understand how all effective communications are related.