OmnichannelX 2019 slide deck list
Welcome back!
The slide decks for all the speakers who were allowed to give us their slides can be found below. Some speakers are still sending us their final decks as they were presented, so note that we may still be waiting for updates.
Note that the sessions by Mike Atherton, Facebook and Erwin Veth, ING are not available for download.
Enjoy!
Workshops
Beyond the Screen
Jessica Cameron, Mudano & Abi Reynolds, User Vision
Coming soon
Driving omnichannel transformation
Journey mapping across channels
Adaptive content modelling
Loyal customers in the Digital Age
Rob Punselie & Dr. Ellen Altenburg, ContentKings
General sessions / Keynotes
Governance frameworks for omnichannel
Lisa Welchman, Governance Specialist
B2B Omnichannel: A look at Cisco’s marketing evolution
Jenny Hooks & Lucas Betés, Cisco Systems
Updating content types for omnichannel
Opening address Day 1
Opening address Day 2
Omnichannel in the enterprise
Ryan Skinner, Forrester Research
The GDPR meets omnichannel
Tim Walters, The Content Advisory
Presentations
Andrew Davies, Idio
Coming soon
Creating adaptive medical responses to health care professionals questions
Omnichannel storytelling from the trenches
Bouke Vlierhuis, boukevlierhuis.nl
Customer-centric operating model
Support and respect
Structured authoring demystified
Solving the global content challenge
Harnessing knowledge
Joseph Hilger & Zach Wahl, Enterprise Knowledge
Embrace omnichannel transformation
Increase trust & engagement with omnichannel
Omnichannel journey mapping & customer metrics
Nikita Efimov & Yuri Vedenin, UXPressia
It’s never the content. It’s always the content
Building a bridge between the customer and engineering
Rhyne Armstrong, Cisco Systems
Coming soon